Sample some of consultant Martin Hill-Wilson’s brilliant insights into omni-channel design at the recent BT Ireland Evolution Series event. A must-see for anyone in the Contact Centre business.
Access the slides from the workshop here; http://info.btireland.com/registerdigitaltransformation
or
Slideshare: http://www.slideshare.net/fionasexton2/digital-mastery-in-omni-channel-experience-design-m-hill-wilson