BT Ireland Evolution Series: Kickstart Your Contact Centre’s Digital Transformation (extract)

BT Skills
Sample some of consultant Martin Hill-Wilson’s brilliant insights into omni-channel design at the recent BT Ireland Evolution Series event. A must-see for anyone in the Contact Centre business.

Access the slides from the workshop here; http://info.btireland.com/registerdigitaltransformation
or
Slideshare: http://www.slideshare.net/fionasexton2/digital-mastery-in-omni-channel-experience-design-m-hill-wilson

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